Press 10 January 2001
Ofwat National Customer Council (ONCC)
WATER CUSTOMERS' WATCHDOG CONSULTS ON ITS FORWARD
PLAN 2001-02
The national and regional customer watchdogs today invited views on their proposed work programme for continuing to represent customers' interests in the year ahead.
The Draft Forward Plan 2001-02 of the Ofwat National Customer Council
(ONCC) and the ten regional Customer Service Committees (CSCs),
published today, sets out in detail what they aim to achieve in
representing customers' interests at local, national and European
level.
ONCC Chairman Sheila Reiter said:
"We welcome views on the priorities and activities that we have
identified for the year ahead. Many will be familiar but some are
new. We would be particularly interested to know whether there are
any additional issues of relevance to water and sewerage customers
which may require our attention in 2001-02."
The draft Forward Plan consultation period will end on 6 March 2001.
The Draft ONCC/CSC Forward Plan in available on Ofwat's website at:
www.ofwat.gov.uk
Notes to Editors
1. Copies of the Draft Forward Plan 2001-2002 of the Ofwat National
Customer Council (ONCC) and the ten regional Customer Service
Committees (CSCs) are available free of charge from the Ofwat library
on 0121 625 1373 and the Ofwat website.
2. The Ofwat National Customer Council (ONCC) is an independent body,
set up by the Director General of Water Services (the Director) to
strengthen the representation of water customers' interests. The
Council's role is to formulate the views of water customers in
England and Wales on matters of national importance and to represent
these effectively to the Director, the Government, the European
Commission, the media and other interested parties.
3. ONCC comprises the Chairmen of the ten regional Customer Service
Committees (CSCs), statutory bodies set up and maintained by the
Director to represent water and sewerage customers in their regions.
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